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Job Description
ClickHouse is seeking a Technical Support Engineer to join their global Support Engineering team. This is a customer-facing role that involves customer interactions via chat, calls, Slack messages, and virtual meetings. The engineer will triage support tickets, support the user community, assist with pre- and post-sales activities, partner with the Go To Market team, and suggest improvements to support processes.
Role involves:
- Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Developing solutions based on ClickHouse Cloud and ClickHouse open-source
- Working closely with global Support Services, Engineering, Go to Market, and Product Management teams
- Assisting with mentoring, training, and sharing knowledge with colleagues, users, and customers
- Delivering excellent customer service as a first-line technical engineer
- Building strong, trusted relationships with colleagues, customers, and partners
Requirements:
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Availability to deliver high-quality 24x7 Support in a global, distributed environment
- Strong communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- The ability to build trusted relationships with colleagues, customers, and partners
- Self-driven, curious, and eager to continuously learn and grow
ClickHouse offers:
- Flexible work environment
- Healthcare contributions
- Equity in the company
- Flexible time off
- $500 Home office setup (for remote employees)
- Global Gatherings
