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Sunly, an Independent Power Producer, is seeking a Service Designer to join their retail team. This team functions as an internal startup, innovating the packaging, marketing, and sales of clean electricity to customers. The Service Designer will play a crucial role in shaping solutions that ensure seamless and compelling products.
Role involves:
- Delivering seamless customer experiences across digital and physical touchpoints.
- Applying systems thinking to optimize service touchpoints and processes.
- Developing and maintaining the "Sunly Way" Handbook and SOPs for subcontractors.
- Facilitating workshops and user research for service improvements.
- Collaborating with cross-functional teams to implement service solutions.
Requirements:
- Experience in service design, bridging digital and physical realms.
- Proficiency in user research and testing.
- Strong systems thinking skills.
- Excellent communication and collaboration abilities.
- Adaptability in a fast-paced environment.
- Passion for renewable energy.
Sunly offers:
- Contribution to renewable energy growth.
- Work in an international company.
- Interesting challenges and learning opportunities.
- Hybrid work setup and empowering culture.
- Benefits including health insurance, professional development, sports reimbursement, mental health support, additional health days, and 28 days of annual leave.
Sunly