ServiceNow HRSD Consultant

Job Description

A global IT service company based in Uruguay seeks a ServiceNow HRSD Consultant. The consultant will support the client’s HR Service Delivery (HRSD) implementation and optimization. The client’s HRSD environment is already close to Out-of-the-Box (OOB), and the consultant will focus on refining workflows, enhancing automation, and integrating with third-party HR systems. This role involves working with HR stakeholders to optimize HRSD workflows and improve the Employee Center portal.The consultant will be working on Nuvolo FSM implementation.

Responsibilities include:

• Optimize HRSD workflows, case management, and lifecycle events.
• Improve the Employee Center portal for enhanced self-service capabilities.
• Automate HR processes, approvals, and notifications using ServiceNow.
• Configure HRSD modules and align them with OOB best practices.
• Ensure compliance and security of HRSD implementations.
• Support ServiceNow integrations with HR platforms.
• Assist with testing, UAT, and deployment of HRSD enhancements.
• Develop documentation and training materials for HR teams.
• Collaborate on Nuvolo FSM implementation efforts.
• Provide insight on Nuvolo best practices.

Requirements:

• 5+ years of experience working with ServiceNow HRSD.
• Strong knowledge of HR Case Management, Lifecycle Events, and Employee Center.
• Experience with ServiceNow integrations (APIs, MID Server, third-party HR systems).
• Understanding of security and compliance in HR service delivery.
• Ability to troubleshoot and optimize HRSD workflows.
• Experience working with Nuvolo FSM or similar field service management tools.
• Understanding of how Nuvolo FSM can enhance HRSD and ITSM processes.

The role offers:

• Competitive salaries throughout LATAM (USD).
• Possibility of working 100% remote from anywhere in LATAM.
• Possibility of joining a new team with great challenges and growth prospects.