Data Analyst at Yext

Yext is seeking a Data Analyst to join their Value Consulting team. This role, part of the Hearsay team now integrated with Yext, focuses on transforming complex data into actionable insights for customers. The Data Analyst will empower customers to optimize their social media and communication programs, while also helping internal teams improve customer support.

The Data Analyst will be responsible for:

• Partnering with Customer Success Managers to understand customer needs and extract relevant data.
• Analyzing large datasets to uncover insights on customer behavior and program effectiveness.
• Transforming complex data into data-driven narratives for customer program decisions.
• Identifying industry-specific trends in social media effectiveness.
• Analyzing internal Customer Success and Support data to identify key metrics.
• Collaborating with the Product team to provide data-backed insights.
• Working with Value Consultant team members on data-driven projects to quantify ROI.

The ideal candidate should have:

• 3+ years of experience in a data-centric, analytical role.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and project management skills.
• Analytical mindset with a passion for transforming data into actionable insights.
• Expertise in Excel, including advanced data analysis and charting.
• Excellent Microsoft PowerPoint/Google Slides skills.
• Advanced experience with Looker or other data visualization tools.
• Strong SQL skills are a plus.

Yext offers:

• Opportunity to work on a hybrid basis with an average of one day per week on-site.
• Opportunity to work with a company committed to building an inclusive and diverse culture.