Salesforce Administrator (Work from Home) at Otter

Third Party Tools is seeking a Salesforce Administrator to maintain and enhance the functionality of their tools, including Salesforce.com. The Salesforce Administrator will maintain smooth system operations, conduct user training, and perform troubleshooting. They will be responsible for user account maintenance, reports, dashboards, and workflows. The role involves collaboration with various teams to document business requirements, assist with training, and recommend process improvements.

Key Responsibilities:

• Serve as the system administrator for third-party tools.
• Support routine administrative functions, including user account management, reports, dashboards, and workflow configuration.
• Document business requirements as JIRA user stories and assess the business impact of solutions.
• Assist in the onboarding and training of new users.
• Identify process issues, recommend controls, and develop improved procedures to streamline operations.
• Maintain user confidence by staying current on technical knowledge.
• Prepare and present technical reports, analyzing trends and system performance to key stakeholders.

Qualifications:

• Proven experience as a Salesforce/System administrator.
• Strong knowledge of user account management, report generation, workflows, and dashboards.
• Proficiency in JIRA or other similar business analysis tools.
• Experience in training users and supporting adoption of new systems.
• Excellent problem-solving skills with a proactive approach to process improvement.
• Strong written and verbal communication skills.
• Familiarity with system security is a plus.

What Third Party Tools offers:

• Dynamic and collaborative environment.
• Opportunities for career growth and professional development.
• Competitive salary and benefits package.
• All necessary equipment provided.