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Job Description
The company is seeking an Operations Manager for its casino in Knokke-Heist. The Operations Manager Gaming will be the driving force behind the daily operations on the gaming floor. He will ensure that guests have a safe, fair and exciting gaming experience, while leading a team of enthusiastic employees. He will have a key role within the company and is part of the management team. He will have a prominent position and is present daily in the casino, where he will approach operational challenges with a fresh and solution-oriented approach with his energy and hands-on mentality. He will manage the teams and ensure that everything runs smoothly, so that guests have an unforgettable experience.
Role involves:
- Managing and coordinating the daily operations of the casino.
- Leading and coordinating the operational Gaming teams.
- Ensuring efficient collaboration between different departments.
- Improving casino performance and increasing profitability.
- Ensuring that all casino operations comply with all regulations.
- Improving the overall customer experience.
- Handling customer complaints and problems efficiently and professionally.
- Ensuring continuous improvement within operations.
- Contributing ideas to the marketing calendar and promotions.
Requirements:
- Diploma in Business Administration, Hospitality Management, business management, hotel management or a related field.
- Minimum 5 years of experience in operational management or a similar management role within the hospitality industry.
- Excellent leadership and management skills.
- Strong customer focus and communication skills.
- Financial insight and experience with budget management.
- Result-oriented with a proactive attitude.
- Strong problem-solving skills and critical thinking skills.
- Availability during the busiest periods, especially in the evenings and weekends.
Napoleon Games
Napoleon Sports & Casino is a dynamic organization operating in the sports and casino sector. The company focuses on growth, innovation, and delivering actionable business insights to inform strategic decisions. It emphasizes collaboration across various departments, including sports operations, gaming operations, risk & fraud, and customer service. The company culture is fast-paced and values proactive individuals with strong analytical skills and a passion for driving business results. Headquartered in Aalst, Belgium, it offers a hybrid working environment.
All Jobs at Napoleon Games (4)