Customer Success Team Lead

Job Description

Apollo.io, a leading go-to-market solution, is seeking a Customer Success Team Lead to drive the success of their customer support team. The ideal candidate will coach and develop representatives, ensure operational excellence, and foster a culture of feedback and recognition.Apollo.io is one of the fastest growing companies in SaaS, trusted by over 500,000 companies and millions of users globally. They provide sales and marketing teams with access to verified contact data and tools to engage and convert contacts.Responsibilities:

• Provide consistent coaching and developmental feedback.
• Utilize KPIs to identify areas for growth.
• Plan and lead weekly team meetings.
• Foster a culture of continuous learning.
• Maintain open lines of communication across teams.
• Serve as the primary escalation point for unresolved customer issues.
• Actively contribute to cross-functional projects.
• Lead by example in ethical decision-making.

Requirements:

• 2+ years in a leadership role within customer support.
• Prior experience with SaaS, CRM, and telephony tools is a bonus.
• Advanced English level.

Apollo.io Offers:

• A collaborative environment.
• Opportunities for growth and development.
• A chance to make a real impact.