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Apollo.io is seeking a Customer Success Team Lead to drive the success of its customer support team. The Team Lead will coach and develop representatives, ensure operational excellence, and foster a culture of feedback and recognition. This role requires a proactive leader who thrives in a data-driven environment, excels in cross-functional collaboration, and is committed to driving both employee and customer success.
Responsibilities include:
- Providing coaching and developmental feedback through weekly 1:1 meetings.
- Utilizing KPIs to identify areas for growth and focus discussions on performance trends.
- Planning and leading weekly team meetings aligned with company values.
- Fostering a culture of continuous learning through training sessions and mentoring.
- Serving as the primary escalation point for unresolved customer issues.
- Contributing to cross-functional projects to enhance customer experience and drive retention.
- Leading by example in ethical decision-making, fostering inclusivity and fairness.
Requirements include:
- 2+ years in a leadership role within customer support or a related field.
- Prior experience with SaaS, CRM, and telephony tools is a bonus
- Advanced English is required.
Apollo.io offers:
- A collaborative work environment.
- Investment in employee growth.
- Encouragement of bold ideas and courageous action.
Apollo.io
Apollo.io is a leading go-to-market solution trusted by numerous companies globally. Founded in 2015, it is a fast-growing SaaS company providing sales and marketing teams with verified B2B contact data for millions of professionals and companies worldwide. The platform offers tools to engage and convert contacts. Apollo.io helps revenue teams find accurate contact information and automate outreach, turning prospects into customers. The company is backed by top-tier investors and aims to drive revenue potential for its clients.