Category Moderator (with German) at JustAnswer

JustAnswer is seeking a Category Moderator to manage customer questions and support Experts and Customers. The Category Moderator will ensure questions reach the correct Experts, maintain quality, and improve processes.

Responsibilities:

• Manage open question inventory, ensuring duplicates are closed and questions are correctly categorized.
• Escalate Customer and Expert concerns and policy violations.
• Collaborate with Customer Support and Expert Support to resolve issues.
• Handle sensitive personal data with integrity and confidentiality.
• Assist in special projects and support Expert acquisition, onboarding, and training.

Requirements:

• 1+ years of experience in operations assistance, customer service, or a similar role.
• Native or C1-C2 proficiency in German (written and spoken).
• B2-C1 level English proficiency.
• Excellent attention to detail and problem-solving skills.
• Dependable, flexible, and team-oriented mindset.

Benefits:

• Time off throughout the year
• Professional development support
• Resources to help improve overall well-being
• Free membership to JustAnswer product