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Reltio is seeking a Customer Engineer to provide expert technical support to high-value customers and partners. This role involves resolving complex issues and proactively ensuring system health, contributing to overall customer satisfaction and product improvement.
Responsibilities:
- Handling complex technical problems involving configuration, workflow compilation, and integration.
- Resolving customer technical issues through research, reproduction, and troubleshooting.
- Providing alternate solutions and exercising independent judgment.
- Serving as a subject matter expert in product features.
- Attending client meetings for problem analysis and diagnosis.
- Participating in rapid response teams.
- Monitoring tenant-level alerting tools.
- Providing input on product and service-related enhancement requests.
- Maintaining up-to-date knowledge of product functionality and architecture.
- Participating in a 24/7 on-call rotation.
- Sharing best practices and contributing to the knowledge base.
- Authoring technical documents.
- Supporting weekend shifts as needed.
- Leading support initiatives.
Requirements:
- Bachelor's degree in Computer Science or equivalent.
- 3+ years of experience with on-premise or cloud MDM solutions.
- 3+ years supporting enterprise products in SaaS.
- 3+ years with Public Clouds AWS/GCP/Azure.
- 3+ years with REST APIs and integration tools.
- 3+ years as a software, support, or solution engineer.
- Experience in data management and big data platforms.
- Experience in programming (Python, Java).
- Experience with RESTful API development and web UI development.
- Working knowledge of scalable and distributed data systems.
Reltio Offers:
- Comprehensive group medical insurance.
- Accidental and life insurance.
- Free online doctor consultations with EAP.
- 36 annual leaves.
- 26 weeks of maternity leave, 15 days of paternity leave.
- Recharge week off every year.
- Home office setup allowance.
- Mobile & Internet Reimbursement.
- Free Meal
Reltio