Senior Customer Success Manager - DACH (m/f/d)

Job Description

Appinio, a global market research company, is seeking a Senior Customer Success Manager - DACH to join their team. The ideal candidate will play a crucial role in supporting clients and ensuring they leverage the platform effectively to achieve their business goals. This role involves acting as a trusted advisor, providing strategic guidance, and collaborating cross-functionally to improve the product and services.

The Senior Customer Success Manager will be responsible for maintaining strong client relationships, understanding their business challenges, and providing solutions through market and consumer research. They will also conduct client workshops, manage research projects, and identify growth opportunities.

Appinio values transparency and offers a flexible, remote-first work environment with opportunities for growth and development.

What this role involves:

• Serve as the primary point of contact for a portfolio of clients.
• Understand customers' business challenges and provide strategic guidance.
• Prepare and conduct client workshops and training.
• Own and manage research projects from end to end.
• Manage renewals, cross-sells, and up-sells.
• Identify growth opportunities and work with the sales organization.

Requirements:

• A degree in psychology, business administration, market research, or similar fields.
• 5–7 years experience in supporting and consulting B2B customers, ideally in SaaS, management consulting, or advertising/communication.
• Background in Market Research is ideal.
• Experience in dynamic, interactive environments.
• Proficient in German and English.
• Hands-on mentality, pragmatism, and proactivity.
• Active listener with purposeful and confident communication skills.

What Appinio offers:

• Flexibility Policy with no hard cap on vacation days.
• Work-from-anywhere Policy (up to 180 days per year within the EU).
• All the hardware you need and your own MacBook.
• Deutschland ticket or access to a mobility budget (Hamburg or Berlin).
• Subsidised Urban Sports Club membership (Germany or Spain).
• Access to co-working spaces in major cities.