Technical Support Engineer

Job Description

BigID is seeking a motivated Technical Support Engineer to provide high-quality support to its enterprise customers. The Technical Support Engineer will be the advocate for clients, collaborating with the Sr. Support Engineers team to drive issues to resolution. BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. The role involves:

• Working closely with client stakeholders to triage and troubleshoot technical issues.
• Evaluating implementation results and deploying solution components.
• Engaging with multi-discipline internal and client teams to ensure successful resolutions.
• Sharing knowledge of relevant technical areas within the Support organization.
• Documenting and reporting product issues and enhancement requests.
• Participating in the team on-call rotation during weekends or holidays.

The ideal candidate will bring:

• 2+ years of professional experience in information technology in a customer-facing role.
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines.
• Experience with installation, configuration, and management of Linux-based Operating Systems.
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Professional experience in Docker and Kubernetes deployments - an advantage
• Troubleshooting complex software issues, working from written and oral instructions.

BigID offers:

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave