Associate Customer Success Specialist at Catapult Sports

Catapult Sports is seeking an Associate Customer Success Specialist to improve the performance of athletes and teams. The ideal candidate will play a key role in the growth of the LATAM region by delivering high-quality training, education, and support to Catapult’s customers using wearable and video analysis solutions. This role is based remotely in Chile or Colombia and reports to the LATAM Customer Success Manager.

The Associate Customer Success Specialist will understand the sports industry and how technology drives performance improvement. He or she will act as a post-sale point of contact, accountable for retention and driving additional revenue by showcasing the value of Catapult's products. The role involves collaborating with business development managers, support technicians, solution architects, and customer success specialists to support existing clients and new business opportunities. He or she will also be the voice of customers, assisting Catapult’s product and engineering teams with the development of their technology.

What this role involves:

• Account managing a portfolio of teams.
• Educating customers on utilising Catapult technology and showcasing its value proposition.
• Involvement in presales activities to drive new business success via product demos and training.
• Assisting business development managers with contract extensions.
• Generating Customer Success Qualified Leads to drive new business.
• Providing remote support on Catapult’s video software solutions.
• Maintaining Customer Health through active account management.
• Providing Product feedback and innovation internally.
• Representing Catapult at domestic and international levels.
• Research and development of Catapult’s product stack.

Requirements:

• Minimum 1+ years working in the elite sporting environment
• Account management experience with a large customer base
• Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio
• Effective communication to train and support coaches, athletes, and other staff on the use of our video solutions
• Ability to work individually and with a larger regional team
• Must be fluent in both Spanish and English

Catapult offers:

• Opportunity to work with ambitious and intelligent people.
• A collaborative and challenging environment.
• Opportunity to work across multiple nationalities and cultures.
• Continuous growth and development.
• Opportunity to work on projects that support successful teams and athletes globally.