Senior Customer Success Manager

Job Description

Recorded Future, a leading intelligence company, is seeking a Senior Customer Success Manager to join their team in Riyadh, Saudi Arabia. This role involves managing a client portfolio and ensuring users derive maximum value from Recorded Future's products and services.Role involves:

• Acting as the primary point of contact for customer security teams.
• Driving product adoption across enterprise clients.
• Executing client engagement strategies through comprehensive Success Plans.
• Managing inquiries about the Intelligence Cloud, API/Integrations, and other services.
• Identifying and escalating account risk factors.
• Collaborating with various teams to scale solutions across customer businesses.
• Capturing and sharing customer experiences internally.
• Ensuring high rates of customer adoption, growth, and retention.

Requirements:

• Strong understanding of Cyber/Information Security fundamentals.
• Experience in Customer Success and enablement principles.
• Familiarity with Project Management processes.
• Passion for customer satisfaction.
• Positive, collaborative attitude.
• Professional approach for delivering customer engagements.
• Experience designing and executing customer success programs.
• Superb communication skills.
• Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience.
• Native Arabic speaker and fluent in English.
• Preferably based in Saudi Arabia or willing to relocate to Riyadh.

Role offers:

• Opportunity to work with a fast-paced and high-growth team.
• Chance to deliver innovative cyber threat intelligence solutions.
• Exposure to a diverse portfolio of top enterprise clients.
• Collaborative work environment across various departments.