Customer Happiness Champion at Sendle

Sendle is seeking a Customer Happiness Champion. The role is based in Pasig City, Philippines, and is a hybrid position. The Customer Happiness Champion will be part of Sendle's Customer Service team.

Role involves:

• Connecting with customers daily to build trust and provide solutions.
• Turning sticky situations into favorable resolutions.
• Developing a thorough understanding of Sendle’s delivery services.
• Being the first point of escalations via chat, email, voice, and other support channels.
• Sharing feedback and suggestions to enhance processes and documentation.
• Assisting teammates through collaborative peer-to-peer learning sessions.
• Contributing to informed decision-making on system changes and help shape product design.

Requirements:

• Genuine desire to deliver a high level of customer service.
• Ability to work with a team on shifting schedules to provide 24/7 service, including holidays and weekends.
• Ability to handle escalations via chat, email, voice, and other support channels.
• Flexibility to thrive in a hybrid work environment.
• Willingness to undergo training.
• Excellent written and spoken English.
• Grit, perseverance, and resilience.
• A self-starter personality.
• Strong attention to detail and problem-solving skills.
• Comfortable with technology and digitally savvy.
• Sound judgment and autonomy in decision-making.

Sendle offers:

• Basic monthly pay of PHP 25,000 - PHP 30,000
• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• HMO on Day 1 + 1 free dependent
• Night Differential pay, as applicable
• Night allowance or Weekend allowance, as applicable
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events