Enterprise Account Manager, Client Experience

Job Description

Power Digital is seeking an Enterprise Account Manager to drive performance through integrated marketing tactics. The ideal candidate will have experience across digital marketing channels and tools, guiding clients on how marketing tactics can drive business outcomes. This role involves leading cross-functional account teams, spearheading service expansions, managing media, and crafting testing roadmaps.Power Digital supports remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.Responsibilities:

• Establishes a strong relationship with client key decision makers
• Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels
• Leverages data and analytics to identify strategic opportunities
• Uses overlapping datasets to find the truth and make better marketing decisions
• Leads by example and practices servant leadership
• Leads the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships
• Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships
• Manages a diverse set of clients totaling up to $150K in monthly recurring revenue

Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 3-5 years digital marketing experience. Preferred experience executing cross-channel plans
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)
• Experience speaking to business-level metrics such as LTV:CAC, MER, etc.
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth
• Management of $10MM-$50MM/Year in revenue

Role Offers:

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives