IT Specialist

Job Description

A global distribution organization is seeking an IT Specialist. The IT Specialist will be responsible for the installation and support of computers and other IT resources for corporate offices and warehouse facilities. The successful candidate must demonstrate a strong desire to work in a dynamic, growing environment and be capable of learning and operating the technology and processes. The individual will be directly supporting users of ERP system and is expected to be able to take ownership of issues and see them through resolution.

Responsibilities include:

• Providing local and remote support to users worldwide
• Becoming an expert in Velocity IT systems and application use
• Supporting desktops, notebooks, printers and network connected equipment
• Supporting phone systems
• Ensuring requests from users are logged and escalation procedures followed
• Maintaining problem status and resolution status in ticketing database
• Managing the deployment of new equipment and services to regional facilities
• Developing and maintaining operational and system level documentation
• Participating in troubleshooting of hardware, software and network systems

Requirements include:

• Degree in Computer Science, Engineering, MIS or equivalent
• Ability to converse and read in Mandarin
• Fluent in English
• Min 3 years desktop support experience in corporate environment
• Experience supporting via GoToAssist, TeamViewer, BOMGAR, etc.
• Strong PC hardware installation and repair experience
• Strong experience with Microsoft Outlook, Word, Excel, PowerPoint
• Programming experience in a scripting language
• Working knowledge of DHCP and network tools (ping, traceroute, etc.)
• Working knowledge of DNS and associated tools (whois, nslookup, dig, etc.)
• Experience with managing users and groups in Active Directory
• Experience with installation and setup of wired and wireless networking
• Heavy computer/keyboard use
• Lifting of up to 22 Kg equipment for installation

This position offers:

• Opportunity to work in dynamic, growing environment
• Chance to learn technology and processes used by global distribution organization