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Taskrabbit is seeking a Customer Service Advocate to ensure exceptional experiences for Clients, Taskers, and Partners. The Customer Service Advocate will prioritize customer satisfaction, understand customer needs, and resolve issues. Taskrabbit is a remote-first company that values flexibility and choice.
Responsibilities:
- Prioritise customer satisfaction, ensuring a personalised and caring approach in every interaction.
- Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behaviour to better anticipate their needs.
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
Requirements:
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity.
- Empathetic communication skills, with the ability to connect with customers on a personal level.
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
- Fluency in English and French is required.
- Available full-time (40 hours / week).
- Eligible to work in Poland.
Taskrabbit offers:
- Remote-first work environment.
- Employer-paid health insurance.
- 401k match with immediate vesting (US based employees).
- Generous and flexible time off with 2 company-wide closure weeks.
- Taskrabbit product stipends.
- Wellness + productivity + education stipends.
- IKEA discounts.
- Reproductive health support.
Taskrabbit
Taskrabbit is a marketplace platform connecting individuals with skilled Taskers for various home services, including furniture assembly, handyman work, and moving assistance. As a remote-first company, Taskrabbit fosters a collaborative, innovative, and inclusive culture, emphasizing hard work and valuing diverse perspectives. With a commitment to transforming lives, Taskrabbit provides opportunities for Taskers to earn income and build client relationships, while offering convenient solutions for everyday needs. The company has received multiple awards for its positive workplace environment and dedication to diversity.