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Technical Support Specialist

Technical Support Specialist to analyse and resolve customer issues.
6sense
On-Site
India
Undisclosed salary
Job Description
6sense is seeking a Technical Support Specialist to join their team. In this role, the individual will be responsible for analyzing, tracking, and resolving customer issues to ensure client satisfaction. The Technical Support Specialist will maintain a detailed understanding of product architecture and assist in creating training materials. Role responsibilities involve:
  • Analyzing and resolving customer issues.
  • Analyzing data using SQL and spreadsheets.
  • Identifying and communicating alternate solutions.
  • Maintaining product knowledge.
  • Assisting in creating training materials.
  • Setting up troubleshooting procedures.
  • Communicating with customers and internal teams.
Requirements include:
  • 3-8 years of customer support experience for software applications.
  • 3+ years of experience with SQL.
  • Experience with MAP and CRM-Salesforce.
  • Strong communication skills.
  • Experience describing technical concepts.
  • Ability to function in a team environment.
  • Effective prioritization and multitasking.
6sense offers:
  • Health coverage.
  • Paid parental leave.
  • Paid time off and holidays.
  • Quarterly self-care days off.
  • Stock options.
  • Learning and development initiatives.
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6sense

6sense is a B2B organization specializing in Revenue AI, offering a platform that predicts customer buying behavior and recommends engagement strategies. Their technology helps businesses create, manage, and convert high-quality sales pipelines. With a focus on innovation, 6sense develops solutions for marketing and sales teams. The company values user-centered design, data-driven decision-making, and cross-functional collaboration. They emphasize creating intuitive and aesthetically pleasing products, while prioritizing validated user problems and promoting design consistency.

All Jobs at 6sense (47)