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Job Description
6sense is seeking a Technical Support Specialist to join their team in Bengaluru. The Technical Support Specialist will analyze, track, and resolve customer issues promptly to ensure client satisfaction. The successful candidate will maintain a detailed understanding of product architecture, technical components, and application functionality.
The role involves:
- Analyzing, tracking, and resolving client issues.
- Analyzing data using SQL / spreadsheets, and ad hoc analysis.
- Identifying alternate solutions and communicating them to customers.
- Creating training materials pertaining to product troubleshooting and usage.
- Setting up and documenting troubleshooting procedures.
- Communicating effectively with customers and internal teams.
The ideal candidate should have:
- 3-8 years of customer support experience for software applications.
- 3+ Years Knowledge of and experience with SQL.
- Experience with MAP and CRM-Salesforce.
- Strong communication skills.
- Ability to describe technical concepts to a non-technical audience.
- Ability to work independently.
6sense offers:
- Health coverage.
- Paid parental leave.
- Generous paid time-off and holidays.
- Quarterly self-care days off.
- Stock options.
6sense
6sense is a B2B organization specializing in Revenue AI, offering a platform that predicts customer buying behavior and recommends engagement strategies. Their technology helps businesses create, manage, and convert high-quality sales pipelines. With a focus on innovation, 6sense develops solutions for marketing and sales teams. The company values user-centered design, data-driven decision-making, and cross-functional collaboration. They emphasize creating intuitive and aesthetically pleasing products, while prioritizing validated user problems and promoting design consistency.
All Jobs at 6sense (47)