Senior Technical Support Engineer

Job Description

Semgrep is seeking a Senior Technical Support Engineer to join their Customer Success Organization. This role involves remotely engaging with customers to analyze and resolve technical problems related to Semgrep's product line, including Semgrep SAST, Supply Chain, and Secrets solutions. The Senior Technical Support Engineer will be the first point of contact for technical support issues, working closely with Engineering, Product Management, and Sales teams.Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds.What this role involves:

• Understanding, reproducing, and resolving complicated technical issues.
• Managing support tickets and ensuring timely resolution and follow-ups.
• Being the voice of the customer and prioritizing feature requests.
• Contributing to documentation, knowledge base articles, and integrations.
• Participating in on-call duties.
• Leading and improving Support operations.

Requirements:

• Excellent written and verbal communication skills.
• Deep understanding of developer workflows and build systems (CI/CD, SCM).
• Familiarity with Web Application Security concepts (OWASP Top 10).
• Basic understanding of API and Webhooks.
• Passion for problem-solving and empathy for the customer experience.
• 2+ years of experience in customer support (technical support a plus).

What Semgrep offers:

• Equity and benefits in addition to salary.
• Comprehensive health plans.
• Generous vacation time.
• 401k.
• Learning stipends.