Customer Service Agent (Bogota, Colombia Remote) at Sezzle

Sezzle is seeking a Customer Service Agent to join their team. This is a remote position based in Bogota, Colombia. The Customer Service Agent will be responsible for providing customer-oriented support to consumers via email, live chat, and phone call. They will assist customers in resolving inquiries, provide feedback to product and development teams, and act as an advocate for customers.

Responsibilities:

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
• Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer

Requirements:

• Excellent communication and interpersonal skills
• Fluent in written and spoken English and Spanish is required
• 3+ years of customer support experience
• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
Bachelor’s degree or an equivalent combination of education and experience

What Sezzle Offers:

• Opportunity to work remotely