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AI Voice Support Specialist at Ylopo

AI Voice Support Specialist manages AI Voice submissions and provides support.
Remote
Philippines
USD 8,314
PHP 40,000 per month
Ylopo is seeking an AI Voice Support Specialist to manage AI Voice submissions, interact with clients, configure setups, and provide product support. This role involves administrative and technical duties, requiring effective communication via Zoom, calls, texts, and email. The AI Voice Support Specialist will act as a subject matter expert, guiding clients through the AI Voice implementation process and collaborating with internal departments.
Responsibilities:
  • Support clients on AI Voice accurately and timely
  • Configure AI Voice on client’s behalf
  • Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience
  • Serve as Subject Matter Expert for AI Voice product
  • Meet all KPIs, including setup time and AI Voice accounts sent live
  • Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company
Requirements:
  • Previous experience in a support, training, customer service, or sales role
  • Professional manner, Positive demeanor, trustworthy character
  • Consistent work habits and strong work ethic
  • Strong organizational skills and attention to detail
  • Ability to multitask, and work independently toward deadlines
  • Strong written and verbal communication skills, ability to work well in a small group setting
  • Ability to take the initiative and see projects and tasks through to completion
  • Understanding of real estate and the real estate profession a plus, but not necessary
What Ylopo offers:
  • Commitment to personal development
  • Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company
  • Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts
  • Team building events, team lunches/ happy hours, and other company wide events
  • A supportive, caring environment dedicated to continuous learning and growth.
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Ylopo