Client Success Lead, Technology

Job Description

Point72 is seeking a Client Success Lead to focus on Voice of the Customer (VOC) mechanisms and drive strategic improvements in customer satisfaction. The Client Success Lead will work with Technology’s internal clients to comprehend existing pain points and facilitate their remediation. The successful candidate will work with tech leads, the Communications team, and the GenAI/Data Science team to extract actionable insights from client feedback, informing future plans, budgets, and highlighting urgent needs and gaps. They will also manage special projects to address critical client or operational issues.Role involves:

• Implementing and managing Voice of the Customer/Client mechanisms, including regular surveys and a customer/client pain point repository.
• Collaborating with the GenAI/Data Science team to draw actionable insights from VOC data.
• Leading special projects to address critical customer/client or operational pain points.
• Providing insights and recommendations for strategic planning and Zero-Based Budgeting (ZBB).

Requirements:

• Bachelor’s degree in business, information technology, or a related field.
• Minimum of 5 years of experience in product management or a similar role in a “tech-first” environment.
• Strong analytical skills with the ability to derive meaningful insights from data.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Experience in conducting surveys and managing customer feedback mechanisms.
• Ability to manage multiple projects and prioritize effectively.
• Commitment to the highest ethical standards.
• Experience in project management and leading cross-functional teams.

Role offers:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more