IT Service Management Specialist

Job Description

Point72 is seeking an IT Service Management Specialist to join their Infrastructure Technology Group. The candidate will be responsible for the vision, strategy, roadmap, and requirements for IT Asset and Configuration Management system (CMDB) products and capabilities. He will be collaborating with cross-functional teams to ensure the successful integration of Device42 CMDB and Jira Service Management (JSM) ITSM, aligning with industry best practices and organizational requirements. He will define the processes, policies and establish governance to ensure the operational health and quality of the CMDB.

• Lead the implementation and configuration of CMDB platform
• Manage and document all requirements in BRDs along with functional architecture of the platform
• Ensure CMDB data is accurate

• Bachelor’s degree in an IT related field or a minimum of 5 years of relevant recent experience
• Strong understanding of ITSM best practice processes, with configuration management and asset management industry experience
• Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)
• Excellent analytical and problem-solving skills, with a strong attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders
• ITIL Foundation certification or relevant ITSM certifications with specific focus on ITAM and ITOM practices

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match