Support and Operations Technical Expert at Point72

Point72 is seeking a Support and Operations Technical Expert to join its Technology team in Sydney. This role will be the face of Technology for the local user base and a key point of escalation for incident management.

The individual will provide hands-on technical support, application support, and insightful advice to clients. They will educate clients on new technologies, manage client expectations, and work with various teams to resolve issues.

Role Involves:

• Acting as the face of Technology for the local user base in Sydney.
• Providing hands-on technical support and application support.
• Educating clients on new technologies and processes.
• Managing client expectations and maintaining service level relationships.
• Working with in-house and third-party teams to resolve client issues.
• Documenting and tracking incidents using Jira Service Management.
• Assisting in new hire onboarding and daily system checks.
• Developing written project plans to manage projects.

Requirements:

• 5+ years of experience in client service, desktop support, or technical support.
• Bachelor’s degree in technology, computer science, or a related discipline.
• Previous experience supporting investment professionals in the financial industry.
• Knowledge of market data and electronic trading platforms.
• Basic knowledge of SQL, Windows Server, Linux environment.
• Self-motivated with great communication and interpersonal skills.
• Ability to provide best-in-class customer service.
• Ability to work independently and maintain focus in a fast-paced environment.
• Adherence to the highest ethical standards.

Point72 offers:

• Health care benefits
• Parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups
• Tuition assistance