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Job Description
Perplexity AI, experiencing rapid growth since launching its conversational answer engine, seeks a Customer Success Engineer to collaborate with strategic consumer and pro-subscriber accounts. This role involves solving challenging technical problems, providing expert guidance, and driving improvements. The Customer Success Engineer will serve as a dedicated technical resource, providing in-depth troubleshooting assistance and educating customers on platform use. They will partner with various teams to resolve issues, translate learnings into scalable solutions, and build strong customer relationships.
Responsibilities:
- Serve as the dedicated technical resource and advocate for consumer and pro-subscriber customers.
- Become a technical and troubleshooting expert for consumer product offerings.
- Partner with Enterprise, Mobile, and Product teams to resolve issues.
- Translate learnings from customer issues into scalable solutions.
- Build strong relationships with customer leaders.
Requirements:
- 5+ years of experience in technical support engineering or software engineering roles.
- Bachelor’s degree in Computer Science or a related field.
- Proven ability to identify technical pain points.
Perplexity AI offers:
- Comprehensive health, dental, and vision insurance.
- 401(k) plan.
- Equity.
