Senior Technical Accounts Manager at Phaidra

Phaidra is seeking a Senior Technical Accounts Manager to join their team in Australia. Phaidra is building the future of industrial automation by creating AI-powered control systems for the industrial sector. The successful candidate will play a crucial role in managing customer relationships, coordinating AI Agent deployments, and ensuring customer satisfaction.

The Senior Technical Accounts Manager will act as a liaison between customers and internal teams, ensuring smooth project execution and effective communication. He will be responsible for effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians.

Responsibilities:

• Act as the project manager in the customization and deployment of the AI Agent for assigned customers.
• Serve as the main point of contact for the customer, in collaboration with the Phaidra Solutions Engineer
• Effectively communicate and manage at all levels within customer organizations
• Ensure the Solutions Engineer and Engineering teams have the information needed to customize the AI Agent and data connection for the customer.
• Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience.
• Maintain clear and concise documentation of your projects’ meeting minutes, action items, project risks, and key decisions.
• Drive continuous improvement by identifying and implementing solutions within customer accounts and streamlining internal onboarding processes, while also representing customer perspectives to provide valuable product feedback and enhance product development.
• At the conclusion of an AI Agent autonomous install, continue to provide excellent customer service by efficiently resolving product issues, optimizing system configuration, and ensuring all customer goals are met.

Requirements:

• Minimum of 3+ years of technical project management experience.
• 4-year college degree.
• Experience working with diverse, remote teams to support enterprise customers.
• Passion to learn about industrial controls and automation systems, mission critical cooling systems, and AI Machine Learning technology.
• Ability to learn quickly and explain complex domain specific concepts to non-domain experts.
• Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.
• Experience with both waterfall and agile scheduling tools.
• Exceptional verbal, written, organizational, presentation, and communication skills.

Phaidra Offers:

• Fast-paced and team-oriented environment
• Remote work
• Competitive compensation & equity
• Unlimited paid time off
• Home office setup allowance