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Bynder is seeking a Vice President of Customer Success for the EMEA region. This role is pivotal in developing and executing a customer value lifecycle strategy that aligns with overall business objectives. The Vice President will lead a high-performing team, focusing on customer adoption, value, retention, and growth, while fostering strong customer relationships. Responsibilities Include:
- Develop and implement a customer success strategy aligned with Bynder’s growth objectives..
- Lead a high-performing customer success team.
- Develop world-class retention programs.
- Foster strong executive-level relationships with key decision-makers.
- Measure the effectiveness of customer success initiatives.
- Analyze customer feedback, data, and insights.
- Collaborate with the Scaled Customer Experience team to optimize the customer journey.
- Develop a CSM enablement program.
- Work cross-functionally with various teams to align on strategies.
- Identify and address customer pain points, proactively resolving issues.
- Prepare and present reports to executives and stakeholders.
- Be an evangelist of Bynder to our customers.
- 10+ years of experience in customer success or account management roles within a B2B SaaS company.
- Experience with enterprise marketing technologies is highly preferred.
- Experience in scaling Customer Success teams and strategy for organizations growing from $100m+ revenue.
- Consultative and demonstrated ability to navigate complexities across company sizes and industries.
- Deep understanding of the enterprise sales cycle and customer value drivers.
- Proven track record of developing effective customer success strategies.
- Commercial skills in discovery, account profiling, and value realization.
- Strong analytical and data-driven decision-making skills.
- Exceptional business acumen and strategic thinking.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Challenging and inspiring work environment.
- Flat hierarchy.
- Unlimited vacation policy.
- Amazing office in the heart of Amsterdam and Rotterdam.
Bynder
Bynder is a digital asset management platform that empowers teams to manage and share digital content effectively. With over 500 employees across eight global offices, Bynder provides solutions to over 3,700 organizations, unifying the creation and distribution of digital assets. The platform enhances collaboration, inspires teams, and elevates businesses by offering intuitive solutions and a richly integrated ecosystem. Bynder helps brands thrive by conquering the chaos of content proliferation and streamlining digital workflows.