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Senior Technical Support Engineer

Senior Technical Support Engineer at TRG Screen, Belfast, UK.
TRG Screen
On-Site
United Kingdom
USD 51,584 - 64,481
GBP 40,000 - 50,000
Job Description

TRG Screen is seeking a Senior Technical Support Engineer to join its Operations Team in Belfast. The successful candidate will provide technical support to global customers, proactively identify and resolve issues, and contribute to process improvements. He/she will work closely with internal teams and customers, providing technical support services. A proactive approach, strong problem-solving abilities, and the ability to work collaboratively across different functions are essential for success in this role.

Responsibilities:

  • Install and Support Custom Software in Windows Server environments.
  • Manage and troubleshoot on IIS web servers, including application deployments and configurations.
  • Implement and maintain SQL Server databases, including performance tuning, backups, and recovery.
  • Develop and optimize SQL queries and stored procedures.
  • Work with Azure SQL databases, including deployment, management, and performance monitoring.
  • Utilize and manage BacPac files for database migrations and deployments.
  • Collaborate with other IT team members to support and improve the overall IT infrastructure.
  • Document system configurations, procedures, and troubleshooting steps.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • 5+ years of experience administering Windows Server environments.
  • 5+ years of experience managing and troubleshooting IIS web servers.
  • 5+ years of experience with SQL Server database administration, including writing complex SQL queries and stored procedures.
  • Experience with Azure SQL Database, including deployment, management, and performance monitoring.
  • Experience working with BacPac files for database migrations and deployments.
  • Strong understanding of networking concepts and protocols.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Strong communication and documentation skills.
  • Experience with scripting languages (e.g., PowerShell) is a plus.
  • Relevant certifications (e.g., MCSA, MCSE, Azure certifications) are a plus.

TRG Screen offers:

  • Opportunity to work with cutting-edge subscription spend management innovation.
  • A dynamic team environment.
  • Opportunities for growth and advancement.
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