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Technical Consultant - Europe

Technical Consultant role at Alpaca, supporting product integrations.
Alpaca
Remote
United States
Undisclosed salary
Job Description
Alpaca is seeking a Technical Consultant to serve as a technical expert, interfacing with enterprise customers globally to scope and support product integrations from conception to launch. The Technology Consultant will be the voice of the customer internally, partnering with Product, Engineering, Brokerage Operations, Sales, and Customer Success teams. This role requires a solution-oriented individual with excellent communication, troubleshooting, project management, and teamwork skills.

Role Involves:
  • Driving product discovery and providing product demonstrations during the sales process.
  • Supporting integration projects as the primary technical resource.
  • Providing additional solutioning for partners, such as implementing new features.
  • Staying updated on internal product development timelines and collaborating with the product team.
  • Ensuring feature requests and bugs are communicated to the product and engineering teams.
  • Supporting the sales and success teams with technical advice.
  • Attending weekly partner meetings and providing solutions to unblock partners.
  • Creating internal and external resources for partners and internal teams.

Requirements:
  • Enterprise-level business project experience with strong process, analysis, design, and documentation skills.
  • Prior experience in a consulting role is a plus.
  • Strong interpersonal skills with superior verbal and written communication skills for English-speaking clients.
  • Demonstrated problem-solving ability and attention to detail.
  • Strong tech background: RDBMS experience (Postgres), familiarity with Metabase, experience with modern APIs (REST, Websockets, Server Sent Events).
  • Experience with enterprise software implementations.
  • Strong technical troubleshooting skills.
  • Experience with issue management (JIRA) and API logging tools.
  • Familiarity with Postman and curl requests.
  • Flexibility to work with customers around the world.
  • Familiarity and interest in FinTech, financial markets, and investing applications.
  • Startup mindset.

Role Offers:
  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card
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