Customer Success Director (Individual Contributor) at OfferFit

OfferFit is seeking a Customer Success Director to ensure customers are successful with the product. This is an individual contributor role that requires collaboration with internal and external teams to drive renewals, upsells, and expansions. This person will oversee the design and execution of OfferFit use cases, work with customers to identify future use cases, and manage executive-level relationships.
Responsibilities:

• Quarterbacking OfferFit teams to ensure customer success.
• Serving as a trusted advisor to customer executives.
• Conducting analysis and delivering data-driven presentations.
• Synthesizing and communicating stories based on customer insights.
• Developing a deep understanding of customer business context.
• Driving renewals and upsell opportunities with the sales team.
• Communicating customer needs to product and marketing teams.

Requirements:

• Entrepreneurial mindset.
• Strong people skills.
• Analytically-driven.
• Technology enthusiast.
• Structured and organized.
• Clear communicator.
• Prior Customer Success or Strategy Consulting experience preferred.
• Familiarity with data science or machine learning is a strong plus.
• Must be located in a major airport hub in LATAM.
• Ability to travel 20% for company-wide events and customer meetings.

Offer:

• Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
• 100% remote work environment with flexible hours
• Opportunity to learn and develop from an experienced leadership team