Customer Success Manager (EMEA)

Job Description

Brightflag is seeking a highly motivated Customer Success Manager to manage relationships with global enterprise customers. The ideal candidate will build relationships with multiple stakeholders, articulate value, and manage a strategic book of business of high-ARR customers. This role involves delivering value to customers across diverse industries, ensuring renewals, and collaborating with an experienced team of CSMs.Role involves:

• Establishing trusted advisor relationships with customer executive sponsors.
• Tracking progress toward customer goals during regular meetings.
• Providing product-oriented recommendations to customers.
• Delivering Executive Business Reviews (EBRs).
• Identifying blockers to client success and developing mitigation strategies.
• Articulating the value customers obtain from Brightflag’s solutions.
• Addressing customer inquiries and managing requests.
• Conducting regular health checks to identify risks.
• Tracking customer product feedback and providing input to the Product team.

Requirements:

• 3-5 years in a CSM role at a SaaS company.
• Experience building relationships with executive stakeholders.
• Proficient in working with data and presenting it effectively.
• Ability to take full ownership of your book of business.
• Ability to manage multiple priorities simultaneously.
• Naturally curious and strives to become an expert on the product.

Brightflag offers:

• Competitive base salary with OTE of £103,750
• 25 days PTO + 4 company ‘Reset’ days throughout the year.
• Comprehensive health insurance, life insurance and long term illness/income protection.
• Fully flexible work location and work patterns.
• Learning subsidy and study/examination leave.
• Wellbeing program & stipend.
• Home office set-up supports.