Customer Success Manager (EMEA) at Brightflag

Brightflag is looking for a Customer Success Manager to manage high-touch relationships with global enterprise customers. The ideal candidate will build relationships with stakeholders, articulate value, and manage a strategic book of business of high-ARR customers. They will deliver value across industries and ensure customer renewals, joining a team focused on customer needs and solution adoption.

The role involves:

• Establishing advisor relationships with customer executive sponsors.
• Tracking progress toward customer goals.
• Providing product-oriented recommendations.
• Delivering Executive Business Reviews (EBRs).
• Identifying blockers to client success and developing mitigation strategies.
• Articulating the value customers obtain from Brightflag’s solutions.
• Addressing customer inquiries and managing requests.
• Conducting regular health checks, identifying risks and mitigation strategies.
• Tracking customer product feedback.

Requirements:

• 3-5 years in a CSM role at a SaaS company.
• Experience with executive stakeholders.
• Proficiency in working with data, including experience with Excel or Google Sheets.
• Ability to manage multiple priorities simultaneously.
• Naturally curious and will strive to become an expert on our product.

Brightflag offers:

• Competitive base salary with OTE of £103,750
• Share options.
• 25 days PTO + 4 company ‘Reset’ days throughout the year.
• Comprehensive health insurance, life insurance and long term illness/income protection.
• Fully flexible work location and work patterns.
• Learning subsidy.
• Wellbeing program & stipend.
• Home office set-up supports.