IT Helpdesk Specialist

Job Description

LeddarTech is seeking an IT Helpdesk Specialist to provide technical support and ensure the smooth functioning of all company systems. The IT Helpdesk Specialist will be the first point of contact for employees seeking technical assistance, providing solutions and escalating issues when necessary. This role involves both reactive support and proactive maintenance, ensuring minimal disruptions and optimal system performance.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Perform remote troubleshooting and provide clear instructions.
• Record events, problems, and resolutions in logs.
• Perform timely hardware and software upgrades.
• Provide guidance to users on new software and equipment.
• Maintain open communication with staff.

Requirements

• Proven experience as a Helpdesk Technician.
• Knowledge of office automation products and databases.
• Understanding of computer systems and mobile devices.
• Proficiency in Windows 10, Windows 11, Office Suite, Office 365, and Active Directory.
• Good understanding of Backup System such as Veeam Backup and other similar solutions
• Excellent communication skills.
• Level 1, 2 technician.
• 1 to 3 years of experience.
• Network+ / A+ certification is an asset

LeddarTech offers

• Flexible and hybrid work hours for many positions.
• Opportunities for learning.
• Employee Assistance Program.
• Free onsite parking.
• Public transit accessibility.
• Comprehensive compensation package including short term incentives and long term incentives.
• Generous paid time off.