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AutoScout24, a leading online marketplace for buying and selling cars in Belgium, is seeking a Customer Success Manager to join their expanding international tech company. The role involves optimizing customers' used car business through digital tools, working within a dynamic Customer Success team. The ideal candidate will be passionate about digitizing customers in Belgium with creative ideas.AutoScout24 values diversity, initiative, teamwork, and the drive for excellence, offering a supportive and innovative environment.
- Proactively calling dealers and identifying needs.
- Setting priorities based on the Customer Journey, e.g. onboarding new customers.
- Providing feedback to the organization to improve customer experience.
- Ensuring an optimal customer experience and long-term customer relationships.
- Recognizing upselling and cross-selling opportunities.
- Working within existing structures and making improvements.
- Handling challenges in outbound service calls with confidence and a solution-oriented approach.
- At least 3 years of experience in Customer Success, Customer Care, or other customer-facing roles.
- A completed education, degree, or experience in sales to support an analytical mindset.
- Knowledge of digital media and an understanding of the latest market trends.
- Strong communication and presentation skills with experience presenting on the phone/Zoom.
- Independent way of working.
- Team player.
- Experience with Salesforce is an advantage.
- Native French or Dutch with a very good knowledge of the other official language; English is an advantage.
- Attractive compensation.
- A collective bonus to celebrate team successes.
- Meal and eco vouchers.
- Mobile phone.
- DKV insurance.
- 24 vacation days.
- Company car with fuel card or equivalent budget.
- Hybrid work model.
- Career opportunities within an international organization.
- Excellent working atmosphere and continuous professional development.
AutoScout24
AutoScout24 Group is a leading, globally operating company focused on continuous innovation and evolution in the automotive marketplace. With a diverse and international team, AutoScout24 is dedicated to transforming the customer experience through data-driven decision-making and advanced analytics. The company empowers its employees to contribute ideas and actively shape the future of the business. AutoScout24 fosters a culture of growth and inclusivity, offering opportunities for skill development and career advancement.