Strategy Analyst II at GoFundMe

GoFundMe is seeking a Strategy Analyst II to support core operations across the Care & Risk, Compliance, Platform Integrity teams. The Strategy Analyst II will manage team scheduling and develop a staffing and headcount model for business planning.

The Strategy Analyst II will work with scheduling vendors, evolve scheduling roadmaps, and optimize hiring and staffing strategies. They will also prepare and publish operations schedules, coordinate special scheduling requirements, and review PTO requests.

Responsibilities:

• Coordinate with scheduling vendors to optimize scheduling tools.
• Drive and evolve scheduling roadmaps in partnership with leadership.
• Optimize hiring and staffing strategies based on time of day, location, and language.
• Prepare and publish bi-monthly operations schedules.
• Coordinate special holiday or event scheduling requirements.
• Review and decide on PTO requests.
• Develop and manage a headcount model for customer and organizational needs.
• Oversee daily schedule optimization.
• Assist with day-to-day schedule adjustments.
• Provide support on strategic operational initiatives.

Requirements:

• 2+ years of experience in Business Intelligence, Strategy, Business Operations, Project Management, and/or Operations Management
• C1 fluency or higher in English required
• Prior experience with Looker or other data visualization tool
• Experience using a workforce management tool or modeling program
• Clear communicator, written and verbal
• Detail-oriented
• Collaborative team player
• Strong communication skills
• Advanced understanding of Microsoft Office suite (Excel)

GoFundMe offers:

• Competitive pay and comprehensive healthcare benefits.
• Financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources.
• Learning, development, and recognition programs