Trust & Safety Analyst II at GoFundMe

GoFundMe, a global community connecting people for support, is seeking a Trust and Safety Analyst II to join its team in Warsaw. This role is crucial in protecting customers from fraud and ensuring the safe delivery of funds. The Trust & Safety department leverages technical tools to maintain a secure online giving environment.

The Analyst will focus on content moderation, policy escalations, and ensuring funds are safely delivered. This fast-paced position requires consistency, collaboration, and problem-solving skills to safeguard the GoFundMe community.

Role Involves:

• Providing email and phone support to customers.
• Vetting fundraisers and interpreting content.
• Collaborating with various teams including Compliance, Payment Risk, and Legal.
• Identifying trends and handling escalations.
• Improving internal processes and systems.
• Providing security feedback to the Product Team.

Requirements:

• Exemplify T&S core values.
• Consistent high-performer.
• Strong attention to detail.
• Effective problem solver.
• Strong leadership skills.
• Ability to “think big” and take initiative.
• Excitement about helping others.
• Ability to thrive in a fast-paced environment.

GoFundMe Offers:

• Impactful work in a mission-driven organization.
• Innovative and collaborative environment.
• Competitive benefits and holistic support.
• Growth opportunities and DEI initiatives.