Lead IT Analyst at HomeLight

HomeLight is seeking a Lead IT Analyst to oversee a small team and manage IT support, infrastructure, and project management. The role is hands-on, requiring the candidate to balance strategic IT initiatives with daily support, ensuring smooth technology operations. The ideal candidate will have experience supporting a US-based company, managing IT assets, handling software contracts, and providing IT support.

What the role involves:
• Overseeing IT support and managing incoming IT tickets.
• Troubleshooting hardware, software, and network issues.
• Implementing and enforcing IT security best practices.
• Leading and mentoring a small team of IT Analysts.
• Managing laptop inventory and software licenses.
• Handling vendor and contract negotiations for IT services.
• Leading and executing IT infrastructure projects.
• Improving IT ticketing systems and knowledge base documentation.

Requirements:
• 7+ years of IT operations experience with team management.
• Experience working for a US-based company, supporting employees across different time zones.
• Strong technical knowledge of Windows, macOS, cloud-based tools, endpoint security, and networking.
• Hands-on experience with IT ticketing systems.
• Experience managing hardware procurement, software contracts, and IT budgeting.
• Excellent communication and stakeholder management skills.
• Ability to work US business hours and support a remote/hybrid workforce.

HomeLight offers:
• Permanent work from home opportunity from Mexico