Senior Team Manager Customer Success

Job Description

Similarweb is seeking a Senior Team Manager for Customer Success in Tokyo. The role involves leading Japan’s Customer Success function and managing a high-performing team. The Senior Team Manager will work with prospective and existing clients to understand their business objectives and communicate the value of Similarweb’s SaaS platform.

• Developing and managing a high-performing team.
• Working with prospective and existing clients to understand their business objectives.
• Communicating the value proposition of Similarweb’s SaaS platform.
• Ensuring users are getting maximum value from solutions.
• Driving maximum revenue retention.

Requirements:

• 5+ years experience in leading customer-facing organizations
• Experience building and growing customer success teams at a SaaS company or an agency.
• Experience in digital marketing and/or consulting
• Experience collaborating with diverse multinational and global enterprise-level companies.
• Led teams of 10+ people.
• Strong empathy for customers and passion for revenue and growth
• Excellent communication and presentation skills

What Similarweb offers:

• Opportunity to work with the world's biggest brands.
• Ongoing learning and professional development.
• Working at the forefront of marketing technology and big data.
• Direct impact on the success of the company.