Customer Success Manager at Salsify

Salsify, a key leader in the industry, is seeking a highly motivated Customer Success Manager to engage and retain a portfolio of mid-market customers. This remote role, based in Portugal, focuses on ensuring customers receive maximum business value from their PXM.

The CSM will be responsible for the complete post-sales lifecycle, driving customer retention and satisfaction, and identifying growth opportunities for Salsify.

Role involves:

• Ensuring customers achieve business value at every stage of their customer lifecycle.
• Recommending and carrying out joint strategic success and value plans.
• Performing business reviews to share progress and recommendations.
• Capturing customer product feedback and enhancement requests.
• Helping customers plan and execute a digital shelf program.

Requirements:

• 2+ years as a Customer Success Manager or equivalent.
• Proven track record of driving measurable customer outcomes and success.
• Experience with client health scores and utilization targets.
• Comfort handling a high volume of customers.
• Experience navigating complex project implementations.
• Ability to navigate data, systems and people to find answers.

Salsify offers:

• Competitive and equitable market rates.
• Compensation based on performance and proficiency.
• Equity in the form of stock options.
• Health & medical benefits and PTO.