Technical Consultant - Customer Success at Salsify

Salsify is seeking a Technical Consultant to partner with customers and deliver measurable business value. The Technical Consultant will work directly with customers to meet their commerce business demands. This role acts as a bridge between Customer Success teams and customers, providing expert technical guidance, configuration, and advice about the PXM platform.

Responsibilities:

• Lead the technical engagement of customer technical requests
• Build strong relationships with key stakeholders within customer organizations
• Develop a deep understanding of customers’ existing business models and processes
• Work cross-functionally with Customer Success Managers, Renewal Managers, and Implementation Consultants
• Deliver results in helping achieve company GRR, DRR, and positive NPS score targets
• Grow, maintain, and demonstrate a core working knowledge of an ever-evolving software solution
• Drive a consistently positive experience with internal and external stakeholders

Requirements:

• Experience navigating the complexities SMB and large enterprise clients face when launching a new platform
• Passion for making customers successful and excited to work in a customer-centric environment
• Experience problem-solving and can take different approaches to challenges
• Curiosity and willingness to learn with the ability to grasp and make effective use of knowledge quickly
• Thoughtfully communicates new concepts to diverse audiences and adapts to changing circumstances
• Confidence driving solutions to challenging customer or internal situations autonomously
• Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus

Role offers:

• Competitive and equitable market rates
• Performance and proficiency-based pay
• Equity in the form of stock options
• Health & medical benefits, PTO