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SingleStore is seeking a Technical Account Manager to join their team in Bangalore, India. The Technical Account Manager will play a crucial role in customer adoption and success. This position requires a deep technical understanding and strong customer-facing skills to develop and execute the team's organizational strategy.
The Technical Account Manager will interface with multiple departments, including product, field sales, engineering, and marketing. The ideal candidate will be passionate about building technical relationships with strategic customers and helping them utilize SingleStore's technology.
Responsibilities include:
- Ongoing technical manager and SingleStore liaison for key enterprise customers.
- Acting as the customer’s trusted technical advisor, helping enterprises mature their SingleStore capabilities, skills, and knowledge.
- Collaborating with SingleStore's marketing team to document customer solutions and enhance their referenceability.
- Solving customer’s Enterprise Architecture challenges, focusing heavily on Ingest, Backup/Restore, and BI.
- Managing and driving closure on customers’ open support cases, product bugs, enhancement requests, and action items.
Requirements:
- 5+ years experience with complex applications or distributed systems.
- Experience working closely with customers and partners to deploy complex solutions.
- Hands-on experience with SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions.
- Knowledge of Kubernetes.
- Technical familiarity with data storage and cloud technologies and protocols.
- Experience with network troubleshooting and a basic understanding of network storage protocols.
- Linux OS and System Administration experience.
- Experience with Salesforce.com CRM & case management.
- Bachelor’s Degree in Computer Science or other technical field.
- Ability to travel within the region (~25%).
The role offers:
- Opportunity to work with a fast-paced and innovative company.
- Chance to build deep technical relationships with strategic customers.
- in helping to build applications that profoundly influence how companies do business.
SingleStore
SingleStore delivers a cloud-native, distributed SQL database designed for speed and scale, empowering data-intensive applications. Their technology unifies transactions and analytics, simplifying data architecture and enabling real-time data experiences. The company is venture-backed and headquartered in San Francisco, with a global presence including offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin, and Kyiv. SingleStore fosters collaborative, cross-functional teams, encouraging innovation throughout the product lifecycle and valuing diversity and inclusion.