Customer Value Manager at SADA India

SADA is seeking a Customer Value Manager to join its Google Cloud Platform (GCP) Customer Value team. This role is crucial for driving engagement, retention, and expansion within SADA's GCP customer base. The Customer Value Manager will be responsible for creating and owning the strategy for delivering value to customers, aiming to evolve into a management role overseeing a growing GCP Customer Value team.

The ideal candidate will have experience implementing scalable operational processes, programs, and tools, along with the ability to drive one-to-many strategies that maintain a personal, consultative customer approach.

Responsibilities:

• Set and evolve the overall vision and strategic plan for SADA’s GCP customers with a focus on enabling product consumption.
• Actively manage an expansive set of SADA’s customers and be responsible for all associated engagement, business outcome delivery, and expansion goals.
• Engage 1:1 with targeted customers at key points in the customer journey to ensure consumption of GCP.
• Partner with Sales on upsell, cross-sell, and expansion opportunities within the segment.
• Serve as the ‘voice of the customer’ by identifying common customer challenges and providing internal feedback.

Requirements:

• 5+ years experience working in a service capacity (customer success, consulting, account management, etc.); SaaS experience preferred
• Strong people and performance management skills, including hiring, training
• Demonstrated experience guiding a Customer Value team through periods of substantial growth and change
• Excellent communication, organizational, and time management skills.
• History of presenting to and managing expectations of C-Level leadership.
• Strong collaborator who works well in a cross-functional team dynamic.

What SADA Offers:

• Opportunity to impact the direction of a fast-growing practice.
• The chance to work with a leading Google Cloud partner.
• A diverse and inclusive workplace.