Faculty Relationship Manager at 2U

The Faculty Relationship Manager role at 2U involves supporting the educator experience across assigned programs. He/She will manage a portfolio of university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience. He/She will employ tailored outreach strategies to facilitate meaningful interactions with faculty of all levels and tenure.

The Faculty Relationship Manager will also be responsible for onboarding faculty, creating new best practices, communicating platform and learning updates, providing guidance and routing on learning and content requests, proactively managing risks across assigned portfolio, and handling escalations with a solution-oriented approach.

This role requires building relationships with multiple stakeholders, critical thinking, balancing competing priorities, and adapting to change.

• Manage a portfolio of programs, cultivating a faculty experience.
• Employ tailored outreach strategies.
• Respond to faculty needs and de-escalate issues.
• Collaborate with cross-functional teams to resolve faculty concerns.
• Track and manage progress to ensure faculty readiness.
• Identify root causes and investigate potential solutions.

• Bachelor degree required; relevant Masters degree preferred.
• 3+ years of experience in account management, higher education or education technology. 5+ years experience preferred.
• Tech-savvy and comfortable with new technologies.
• Strong organizational and communication skills.
• Problem solver capable of identifying root causes.
• Self-starter who can take ownership of initiatives.
• Exceptional customer service orientation.
• Agility and willingness to adapt to change.

• 2 complimentary Getsmarter short courses per year.
• Subsidised medical aid with Discovery Health Medical Scheme.
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit.
• Employee Assistance Program (EAP).
• Generous leave policy.