Junior Customer Support Representative (part-time) at Chemaxon

Chemaxon is seeking a Junior Customer Support Representative to join their team in Budapest. This is a part-time position (4 or 6 hours) focused on delivering high-quality customer support and resolving customer inquiries. The role involves monitoring the support ticketing system, managing ticket queues, and collaborating with other teams to resolve issues.Chemaxon, an industry-leading cheminformatics software company, is in an exciting period of growth after being acquired by Certara. The company values innovation and collaboration, offering opportunities for cross-training and development.Responsibilities:

• Monitoring support ticketing system
• Providing support in 4 hours (or 6 hours) shifts
• Proactively manage ticket queues and prioritize tasks effectively.
• Independently engage with other teams to resolve issues or enhance processes.
• Attempt to replicate the issue using internal tools, test environments or sandbox accounts, prior to any escalations.
• Provide hands-on training to Junior-level staff, offering advanced guidance on ticket handling and product knowledge.
• Identify inefficiencies in support processes and recommend improvements.
• Reviews internal documentations from support perspective and drives collaboration within the organization.

Requirements:

• Strong written and verbal communication skills in English
• Excellent customer service skills
• Problem-solving capabilities and adaptability
• Multi-tasking and time-management proficiency
• Willingness and ability to learn

What Chemaxon Offers:

• Hybrid-way of working (8 days/month home office)
• Private health insurance (Medicover)
• Generous annual training budget
• Inspiring working environment
• Everyday use of English in a multicultural environment