Browse All Jobs

Support Engineer, Web Integrations

Support Engineer for web integrations at Smartling in Ireland.
Smartling
Remote
Ireland
Undisclosed salary
Job Description
Smartling is seeking a Support Engineer, Web Integrations to join its Professional Services team. In this role, the individual will be responsible for the ongoing maintenance of customer integrations based on Smartling’s GDN solution, ensuring they meet customer needs as their websites evolve. The ideal candidate will have a proven track record of supporting enterprise-grade technical solutions and possess excellent communication skills to effectively convey complex concepts to both technical and business users. They should also demonstrate creativity in solving challenging problems for customers.

Role involves:
  • Gathering requirements from technical and business users.
  • Analyzing information and designing scalable solutions.
  • Managing process changes with stakeholders.
  • Providing best-in-class support and leading troubleshooting sessions.
  • Articulating best practices for optimal integration and platform adoption.
  • Staying updated on new technologies and contributing to process improvement.

Requirements:
  • A third-level degree in Computer Science, Engineering, or a related field.
  • Relevant experience in a customer-facing role focused on technical solution design and implementation.
  • Applied experience with modern web technologies (HTTP, HTML, CSS, JavaScript) and REST APIs.
  • A highly analytical approach to complex problems.
  • Excellent communication skills for advising technical and non-technical stakeholders.
  • Ability to drive outcomes despite complexity and ambiguity.
  • Familiarity with at least one programming/scripting language.

Smartling offers:
  • Remote work freedom.
  • Growth opportunities.
  • Competitive salary.
  • Company-sponsored health insurance and pension plan with company matching.
  • 24 days of flexible PTO + 10 bank holidays.
  • Generous parental leave.
  • Energetic, value-driven, and fun culture.
  • Employee referral programs and Apple equipment.
Apply Manually

Smartling

Smartling is a cloud-based translation platform that combines a Neural Machine Translation Hub with language services. It empowers teams to collaborate in real-time to create customer experiences. Founded 14 years ago, the company is backed by Battery Ventures, supporting growth and market leadership. Smartling's solutions enable seamless localization and translation, focusing on enterprise-grade technical integrations and customer support. The company utilizes modern web technologies and REST APIs to provide scalable solutions, aiming for optimal platform adoption and customer success.

All Jobs at Smartling (11)