Product Ops Specialist at Karbon

The Product Ops Specialist role at Karbon is pivotal in enhancing the efficiency and effectiveness of its product teams. Karbon is the global leader in practice management software for growth-minded accounting firms.

This role involves unifying cross-functional teams, optimizing processes and tools, fostering organizational alignment, and ensuring data accessibility. The Product Ops Specialist will also provide insightful reporting on cross-team initiatives, driving informed decision-making and continuous improvement.

Responsibilities:

• Streamline Processes and Tools: Develop and implement standardized processes and tools to enhance collaboration and productivity across product, engineering, design, sales, and customer success teams.
• Manage Sprint Cycles: Prepare and facilitate sprint release ceremonies, including organising necessary materials and coordinating Sprintly Sprint Demos.
• Track Cross-Team Initiatives: Facilitate the tracking of cross-team initiatives to ensure visibility and alignment on key projects and priorities.
• Prioritize Projects: Conduct monthly prioritisation reviews and project assessments to ensure initiatives meet discovery, security, and other critical criteria.
• Conduct Operations Research: Lead operations research projects by interviewing stakeholders to identify pain points and gather best practice insights, forming a backlog of actionable items.
• Maintain Data Standards: Develop and maintain a comprehensive data dictionary for all events, establishing and enforcing event and property naming conventions standards.
• Enhance Analytics Systems: Improve product analytics systems to support and advance our data-driven culture.
• Manage Voice of Customer: Oversee Voice of Customer systems to ensure product teams receive valuable insights from sales, customer, and support touchpoints.

Requirements:

• 5+ years in product operations, project management, or a related field within the SaaS industry supporting operations.
• Proven ability to develop and implement cross-functional processes and tools that enhance team collaboration and productivity.
• Strong expertise in creating and maintaining data dictionaries, standardising event naming conventions, and ensuring data cleanliness.
• Experience in coordinating and tracking cross-team initiatives focusing on alignment and strategic prioritisation.
• Excellent verbal and written communication skills.
• Exceptional organisational skills.
• Familiarity with the software development cycle.
• Ability to identify operational inefficiencies and implement effective solutions.