Community Program Manager, Visier University (12 month, mat leave contract)

Visier is seeking a Community Program Manager for Visier University on a 12-month contract. Based in Vancouver, this role involves managing the community, producing customer newsletters, and driving community engagement to retain customers and promote product adoption. The role operates on a hybrid work schedule, with opportunities for remote work.Responsibilities include:

• Growing and engaging a customer community
• Launching and managing an online community platform
• Moderating forums and hosting virtual events
• Drafting customer communications and product updates
• Creating content for social media and email campaigns
• Collecting customer feedback and providing insights
• Managing project schedules and cross-functional initiatives

Requirements:

• Background in Communications, Marketing, Business, or a related field
• 5+ years of experience in customer marketing or community-focused roles
• Exceptional written and verbal communication skills
• Strong interpersonal and relationship-building skills
• Strategic thinking and a data-driven approach
• Experience with tools like Gainsight, ServiceNow, or Discourse

Visier offers:

• Work in hybrid mode