Account Manager

Job Description

Poka is seeking an experienced Account Manager to foster growth and strengthen relationships with its medium to enterprise clients. As part of a collaborative POD model, the Account Manager will work alongside Customer Success to deliver value and ensure long-term client success. This role is ideal for someone commercially astute, customer-focused, and enthusiastic about digital transformation in manufacturing.

What This Role Involves:

• Owning and growing sales relationships with assigned accounts.
• Leading the sales process from need analysis to closing.
• Identifying upsell/cross-sell opportunities and supporting renewals.
• Building compelling business cases aligned with customer priorities.
• Collaborating with Sales, CS, Marketing, and Services teams.
• Maintaining accurate forecasts and activity in Salesforce.
• Creating and delivering persuasive presentations and responding to client needs.

Requirements:

• 5+ years in account management, customer success, or software implementation.
• SaaS experience (B2B, mid-to-enterprise preferred).
• Strong understanding of the manufacturing sector.
• Excellent communication skills in English (French or other languages are a bonus).
• Good change management skills.
• Ability to thrive in a fast-paced, collaborative environment.
• Willingness to travel (1 - 2 client visits per month).

What Poka Offers:

• Dynamic and collaborative work environment.
• Generous vacation policy.
• Hybrid work policy (for those near Quebec City or Montreal).
• Flexible schedule with potential for Friday afternoons off.
• Group insurance from day one.
• Telemedicine service.
• Matching GRSP with Wealthsimple after the first year.
• MacBook Pro and $500 home office allowance.
• Tasty snacks.
• Generous referral bonus.
• Opportunities for professional development.