Technical Support Representative at SpotOn: Corporate

SpotOn is seeking a Technical Support Representative to provide hardware and tech support for payment devices, printers, and other peripherals. The role is based in Mexico City, Mexico. SpotOn helps restaurants and small businesses compete and win with flexible payment and software technology.

Responsibilities:

• Diagnose and resolve issues with payment devices, printers, and scanners.
• Guide customers through setup, configuration, and firmware updates.
• Troubleshoot connectivity issues (USB, Bluetooth, Wi-Fi, TCP/IP).
• Assist with network setups, IP configurations (Static vs. DHCP)
• Communicate technical solutions clearly and avoid jargon
• Manage multiple cases efficiently and prioritize based on SLA requirements

Requirements:

• Strong hardware and networking troubleshooting skills
• Clear and assertive communication with customers
• Ability to multitask and manage case documentation effectively
• Experience with CRM and remote support tools
• Team-oriented with a problem-solving mindset

What SpotOn Offers:

• Base Salary: $18,250.00 MXN + Performance Bonus: $3,660.00 MXN
• Food Vouchers: $1,500.00 MXN per month
• Comprehensive Benefits: Law benefits, SGMM, Visual Insurance, Dental Insurance, Life Insurance
• Work-Life Balance: Two days off per week
• Perks: Total Pass (gym membership), Career Development & Growth Opportunities