Analista de Suporte Sênior - São Paulo at Linx

Linx, in collaboration with Stone, is seeking a Senior Support Analyst to join their Connectivity team. This role involves a hybrid work model in São Paulo, Pinheiros. The candidate will play a crucial role in ensuring the smooth operation of network infrastructure and security systems for Linx's extensive client base.

Responsibilities:

• Analyzing and resolving technical problems related to networks and security, with emphasis on troubleshooting on the FortiGate firewall.
• Preparing detailed status and incident reports for IT management, providing a comprehensive view of the current state of the network.
• Participating in WAR ROM with clients to resolve incidents.

Requirements:

• Administering and implementing network equipment, including routers, switches, firewalls, SD-WAN and WLAN.
• Implementing improvements to the client.
• Mastery of market solutions, including Cisco, Meraki and Fortinet.
• Ability to configure and manage VPNs to meet the specific needs of the client.
• Previous experience in fast-paced work environments with multiple clients.
• Exceptional communication skills, both verbal and written, to interact effectively with team members and customers.
• Have a logical notion of networks.
• Relevant certifications, such as CCNA, NSE4(FCP) among others (desirable).

Benefits:

• Vale Alimentação (Food Voucher).
• Vale Refeição (Meal Voucher).
• Bolsa de estudos e cursos livres (scholarships and free courses).
• Participação de lucros e resultados (profit sharing).
• Assistência médica (health insurance).
• Assistência odontológica (dental care).
• Seguro de vida (life insurance).
• Gympass partnership.